Due to a large number of real money trades and some other abnormal activities we have decided to temporarily disable the user registration. Existing accounts have also been temporarily suspended.
We are going to investigate all the accounts. Accounts where abnormal activity is found will be permanently banned. Clean accounts will be re-enabled again.
In order to speed up the account investigation process please perform the following steps:
If you made a purchase from the game market before, please contact billing support using the same email address you've used when placing an order. Otherwise, contact the game support using other methods (support email, Discord).
Please include a list with all your current accounts. Include the ID of all accounts and include the main character(s') name(s).
Use the following template:
| ID | Character Name |
| Username1 | Name1 |
| Username2 | Name2 |
| Username3 | Name3 |
| etc... | etc... |
Make sure the information submitted is correct and accurate. If you submit inaccurate information you risk being banned.
Customer support will investigate the accounts. Note that for some accounts the investigation can take a long time (days, weeks or even months). If this is the case then you will receive a reply stating so.
If you had any Luck Hourglass or Premium Card active before the maintenance, the time will be compensated once your account has been enabled again.
